Customer relations and public contact skills audio cassette tape program

Master your skills with this audio cassette tape program. There is something soothing about listening to audio programs on cassette tape in your car that modern technology can not replicate. Go back to the 80s and 90s winning methods to beat stress with this program and the psychology of putting in and pulling out the cassettes for each tape. You just can’t beat it!

Customer relations in public contacts Skills

Dr. Walt Lacey

For receptionist operator secretary sales and customer service people

Audio cassette learning program

How to build a companies positive image how to make the kind of first impression you want recognizing the true value of the customer handling angry customers how to handle complaints how to find out what customers really want how to communicate companies positions without arising customer resentment effective telephone skills

six cassette tapes

Brand new in shrink wrap never opened